Citizen Satisfaction Survey 2021

The opportunity to complete this survey has concluded. The results were presented to Council on September 22, 2021. Check the news tab below for the video and report!

Welcome to the 2021 Citizen Satisfaction Survey!

How long will this take?

This survey should take about 5–10 minutes to complete.

Can I do this survey on paper instead?

Yes. Printed copies are available at:

• Terrace City Hall: 3215 Eby St
• Terrace Public Works: 5003 Graham Ave
• Terrace Sportsplex: 3320 Kalum Ave
• Terrace & District Aquatic Centre: 4540 Park Ave
• Terrace Public Library: 4610 Park Ave
• Kermodei Tourism Visitor Centre: 4511 Keith Ave

The City also had a booth at the July 31, 2021, Skeena Valley Farmers Market (9 am to 1 pm at George Little Park).

What’s the purpose of the survey?

Your responses will help the municipality understand your priorities and opinions on the services we provide. We will use this information as a foundation to help us better plan our 2022 budget with Mayor and Council. The results will also help rate our performance and track priorities over time.

How are you using my data?

We are seeking your input on your satisfaction with services and assets provided by the City of Terrace. We are collecting data under section 26(e) of the Freedom of Information and Protection of Privacy Act for the purpose of planning programs and services in the community.

You have the option of providing your contact information as part of this survey. Your personal information will not be published in any way or reviewed in combination with your responses to survey questions. Your information will be securely stored in Canada. We will not share your information with any external third party and will only use your contact information to provide you with future opportunities to engage with the City of Terrace.

If you have any questions about this survey, the collection of data, or how it is stored and used, please contact us:

Corporate Administration
City of Terrace
3215 Eby St, Terrace, BC V8G 2X8
engage@terrace.ca
250-638-4712